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We're here to help! We respond to emails as quickly as possible, Monday through Friday, in the order that they're received.

Have you placed an order and need to cancel it or update your shipping address?
You can do so on your orders page until the order is being prepared for shipment. You can see detailed cancel instructions here and detailed change shipping address instructions here

Here are immediate answers to our most commonly-asked questions.

Customer questions

Find more answers in our Customer Help Center.

Merchant questions

Find more merchant answers in our Merchant Help Center.

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