We're here to help! We respond to emails as quickly as possible, Monday through Friday, in the order that they're received.
Have you placed an order and need to cancel it or update your shipping address?
You can do so on your orders page until the order is being prepared for shipment. You can see detailed cancel instructions here and detailed change shipping address instructions here
Here are immediate answers to our most commonly-asked questions.
- How do I cancel my order?
- How do I update my shipping address?
- How do I return an item?
- What are Opensky Credits and how do I use them?
- How do I know if my order shipped?
- What products are eligible for free shipping?
Find more answers in our Customer Help Center.
- How do I process an order cancelation or return?
- How do I put my store in vacation mode?
- What can I do to get more sales?
- I'm having an issue with importing my products - can you help?
Find more merchant answers in our Merchant Help Center.
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