11 Main Shop Owner FAQs

What should I do?

1. Please contact us if you owe any 11 Main fees or if you need to double-check that your payment information is up to date (so we can get important tax info to you if required).

2. Consider selling your items on one of our other sites.

  • If you don’t already sell on OpenSky and would like to, you can start selling there by opening an account. This gives you access to more than 20 million eager U.S. shoppers, tools to grow your business and boost your sales, and much more.
  • If you do already sell on OpenSky and use FTP or a third-party integration method to update your items on both sites, please contact us for more details so we can assist you.
  • We can also help you sell your items on eBay or Amazon through Auctiva or Vendio, 2 important members of the OpenSky family. These trusted partners have helped millions of successful merchants automate the selling process with the tools to list faster and sell smarter across these platforms.
  • Already sell on OpenSky and don’t currently sync your inventory on 11 Main? Then you’re all set. You don’t need to do a thing.

When was the last day shoppers were able to buy on 11 Main?

The last day shoppers could make purchases on 11 Main was May 1, 2016. They are now directed to OpenSky.com when they visit 11Main.com.

When was the last day I could access my account?

The last day you could access your 11 Main Shop Center was May 31, 2016. If you still need to access your account or have any questions, please contact us.

How do I sell on OpenSky?

You can easily start selling your items on OpenSky by opening an account. Need extra help? Contact us for assistance.

I still have questions, what do I do?

Please contact us and we’d be happy to help.

Welcome!

PickPerfect.com is being merged in to our OpenSky.com web store. For any customer services inquiries please email our support team directly at [email protected]

Where is my order?

How do I get the status of my order?

You will have received an email letting you know that your order has shipped. It will include the carrier (USPS, UPS, FedEx) and tracking number of your package. The time it takes for a package to ship can vary widely depending on the merchant and type of product. You can email our support team directly at [email protected]

Returns, Refunds, and Cancellations

How do I cancel my order?

You can email our support team directly at [email protected]

How do I return something?

You can return or exchange eligible items up to 14 days from the date your order was delivered as long as products are in resalable condition. Items must be in their original condition (unused, unwashed and undamaged) with all the packaging intact.

My package arrived damaged! What should I do?

You can email our support team directly at [email protected]